Get in Touch With Us

Got a question about something you've read, spotted an error, or want to flag a concern about one of the casinos we cover? This page explains how to reach the team behind Non Gamstop Casinos and what kind of enquiries we can help with.

How to Reach Our Team

Email is the best way to contact us. We read every message that comes in and try to respond within a couple of working days, though this can stretch during particularly busy periods. Please include a short summary of what your enquiry relates to — a review, a bonus term, a payment issue you've encountered elsewhere, or something else entirely — so we can get back to you with something useful rather than a generic reply.

If your enquiry concerns a specific operator, such as those featured in our Best Non GamStop Casinos 2026 guide, let us know which one and what happened. We can't intervene in disputes between you and a casino, but we can point you towards the right complaints route and update our research if something you've flagged turns out to be accurate.

What We Can and Can't Help With

We're an independent research and review site, not a casino operator, a payments provider or a regulator. That shapes what we can realistically do when you get in touch.

• Questions about our reviews — Ask us anything about how we assessed a casino's welcome bonus, wagering requirements, or payment options. We're happy to explain our reasoning.
• Corrections — Terms, licensing details and bonus offers at casinos not on GamStop change often. If you notice something on the site that looks outdated or inaccurate, tell us and we'll check it.
• Content suggestions — If there's a topic around online casinos, sports betting or payment methods you'd like us to cover in more depth, we're open to ideas.
• Account or payment problems with a casino — We cannot access your casino account, process withdrawals, or resolve billing disputes on a brand's behalf. These need to go through the operator's own support channel or, where relevant, the licensing authority named in their terms.
• Gambling harm concerns — If you or someone you know is struggling with gambling, say so in your message. We'll direct you to organisations such as GamCare, and we can explain how GAMSTOP, deposit limits and self-exclusion tools work, but we are not a support service ourselves.

Before You Contact Us About a Specific Casino

A few checks can save time if your query relates to one of the operators we've researched, including options like Betmica, Kikibet or Betninja:

1. Check the casino's own terms and conditions page for the bonus, withdrawal or wagering detail in question — these change and our write-ups reflect the terms at the time of research.
2. Have your account details ready (without sharing passwords or full card numbers) if you need us to look into how a term was described.
3. Note the date you're contacting us, as licensing and payment availability for UK customers can shift.

A Note on What This Site Does

Non Gamstop Casinos publishes research-based guides on casinos not on GamStop for readers in the UK. These sites operate under overseas gambling licences rather than a UK Gambling Commission licence, which means the consumer protections differ from those at GamStop-registered operators. We explain these distinctions across the site, including in our rundown of the leading non GamStop options, but we don't handle account verification, deposits or withdrawals on anyone's behalf — that's between you and the operator you choose.

Any commercial relationships we have with casinos we cover, such as through affiliate links, do not influence our editorial ratings or the order casinos appear in. If you'd like more detail on how we assess operators, mention it in your message and we'll explain our approach.

Getting Back to You

Every message is read by a person, not answered by an automated system pretending to be one. We aim to reply within two working days. If your question needs input from more than one team member, such as a factual correction that requires re-checking a casino's current terms, it may take a little longer — we'll let you know if that's the case.

Thank you for taking the time to get in touch. Reader feedback is part of how we keep this site accurate and useful.